KRAFTON, Inc. (“KRAFTON”, “we”, or “us”) services through its official website (https://www.pubg.com), and other game-related services (Collectively, “Service(s)”). These Terms of Service govern the relationship between you and KRAFTON regarding the use of the Services and “User(“you”, “user” or “player”)” means the person who agrees to these Terms of Service (the “Terms”). By using the Services, you accept and agree to be bound and abide by these Terms of Service and If you do not want to agree to these terms and conditions, you must not use the Service. If your age is below 18 and chooses to use the Service, we may ask consent from the holder of your parental responsibility. PLEASE NOTE THE ARBITRATION PROVISION SET FORTH IN SECTION 12 BELOW, WHICH REQUIRES, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
1. YOUR ACCOUNT
(a) Account Registration
You need to register a KRAFTON Account (an “Account”) in order to use the Service. If you link your Account with any of the third party providers such as Google, Facebook, you are obligated to comply with their terms of service along with our Terms of Service. By default, KRAFTON shall in principle will allow Account registration under the condition that you have no record of restriction using our Service. If it is your first time registering our Account, you may be asked to indicate your age and must meet the legislative requirement where you reside. If you are a minor child, KRAFTON may prohibit account creation or ask you to provide consent from your parents or legal guardian. It is not allowed to create or use an Account on behalf of a legal entity or for a commercial purpose.
(b) Account Termination
You are entitled to terminate your Account at any time through KRAFTON’s website, and once your Account becomes terminated, your Account information and Account history will be immediately removed. KRAFTON may terminate your Account in its sole discretion without any prior notice including but not limited to (a) your Account becomes inactive or not being used for one year; (b) you violate the terms provided in this agreement; (c) we suspect unlawful activity from your Account. We have no obligation to reimburse any of the Virtual currency or virtual goods lost due to such termination and you also acknowledge that KRAFTON is not liable to provide a refund for any reason. Your unused Virtual Currency and Virtual Goods in your Account will be removed without any compensation regardless that the termination was voluntary or involuntary. In the event that KRAFTON cease to provide the Service, KRAFTON shall provide you with no less than one month prior notice from the date the Account becomes terminated. You are fully responsible for any problem that may occur due to inaccurate information provided when registering an Account and You also acknowledge that KRAFTON reserves the right to terminate your Account if the information that you have provided is inaccurate or not up to date.
(c) Account Security
You are responsible to secure your Account and login information. KRAFTON will not be liable for any issue that is related to your Account and login information under the condition that there are no intentional actions or gross negligence from KRAFTON. In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the login Information, you must immediately notify KRAFTON.
(d) Privacy
The retention and use of your personal information will be controlled and governed by KRAFTON’s Privacy Policy.
2. AMENDMENTS, UPDATES, AND PATCHES
(a) These Terms can be found at any time on the Company’s official website.
(b) The Company may change these Terms at its discretion, and at any time, to the extent that is consistent to applicable laws and regulations.
(c) Any material changes to these Terms will be brought to your attention as Company may determine in its sole discretion. If any such future changes to these Terms are unacceptable to you or cause you to no longer be in compliance with these Terms, you may terminate these Terms in accordance with section 10 (Period and Termination) below. You are otherwise responsible to check this page regularly to make note of any changes. Your continued use of the Services means that you accept and agree to the changes of the Terms.
3. PROHIBITED USES
Company provides the Service to Users only for personal, non-commercial and entertainment purposes, as limited by these Terms. You agree not to violate any of these Terms. Violation of any of these Terms may lead to temporary or permanent suspension of your Account, your access to the Service, and some instances may also require an investigation by the Company, in accordance with these Terms. You agree to only use the Service, or any part of them, in a manner that is consistent with these Terms and the License and you SHALL NOT, AND NOT ATTEMPT TO:
(a) without written permission from Company, use, advertise or exploit in any manner the Service (in each case in whole or in part) commercially, including but not limited to use at a gaming center or any other location;
(b) sell, rent, lease, license, distribute, upload to any Internet server or website, or otherwise transfer any portion of the the Service or any copies without the express prior written consent of Company which may involve the payment of a fee (for the Account and, separately, any digital assets).
(c) reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works of the the Service (in each case in whole or in part) or infringe any patent, trademark, copyright or other proprietary rights, except as the applicable law expressly permits, in which case all and any lawful modifications, adaptations, improvements, etc., and all copyrights therein, shall be deemed assigned to, and shall belong to, vest in and be the exclusive property of Company and/or its licensors on creation, in any event); and all moral rights (these include the right to be credited as the author of a work and the right to object to derogatory treatment of a work) therein shall be deemed waived (which means you will not be able to enforce your moral rights);
(d) remove, disable or circumvent any security protections or any technical measures that control access to the the Service;
(e) upload, modify, share, display or publish any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(f) remove, modify, deface or circumvent any proprietary notices or labels contained on or within the the Service;
(g) export or re-export the Service any copy or adaptation of the Service in violation of any applicable laws or regulations;
(h) create data or executable programs that mimic data or functionality in the Service;
(i) steal and/or publish information belonging to others (including but not limited to personal information, non-personal information and payment information) without requisite consent or a license;
(j) impersonate any person, including the Company, our affiliates, our designated partners, our designated representatives, or our employees;
(k) harm the reputation of Company, our affiliates, our service providers or licensors, or the reputation of the the Service;
(l) post, link to, advertise, promote, or transmit anything that is illegal, invasive of privacy, harmful, threatening, abusive, blasphemous, harassing, tortious, disparaging, defamatory, vulgar, sexually explicit, pornographic, paedophilic, libelous, obscene, hateful, racially or ethnically offensive, or relating to or encouraging money laundering or gambling;
(m) take advantage by exploiting, deceiving or misleading others in any way (as determined in our sole discretion);
(n) use the Service (in each case in whole or in part) in a manner that is related to illegal activities or any action that negatively impacts the delivery of the Service;
(o) exploit errors and bugs found while using the Service;
(p) violate any applicable law, rule, or regulation in connection with your access or use of Services;
(q) access or use the Service for any purpose that is beyond the scope of the Services’ intended use (in Company’s sole judgment);
(r) disrespect or use offensive words, symbols, or other communication (determined by context and in Company’s sole discretion) towards others, including based on their race, gender, nationality or otherwise;
(s) create offensive nicknames or those that may provoke negative imagery;
(t) upload, modify, share, display or publish any information that is harmful to minors; or
Any action which is not defined in these Terms that negatively impacts the delivery of the the Service or negatively affects other players may be subject to warning and penalty, including termination of the License.
Furthermore, you agree that you shall abide by any safety information, security instructions, required updates, or any other relevant notices contained in the manual or otherwise associated with the Service.
4. ACCESSING THE SERVICE
As a general rule, the Service is accessible for 24 hours a day throughout the whole year. However, the accessibility of the Service is subject to the Company shutting down the Service, in whole or in part, for any period the Company deems appropriate to enable the update or technical maintenance of the Service, or any other action that the Company determines in its sole discretion. The Company may make amendments to the Service or restrict access (including cancellation, termination, modification or suspension of a User’s Account or License) from all or specific Users without notice. Additionally, the Service may be unavailable depending on geographic location.
5. OWNERSHIP
You agree and acknowledge that all rights, title, and interest, including intellectual property rights in and connected with the Service and any and all copies thereof (including but not limited to any derivative works, titles, computer code, themes, objects, characters, character names, stories, dialogs, catch phrases, locations, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, “applets” incorporated into the Service, and any related documentation) (the “IP”), are owned by Company or its licensors. We do not provide you with any interest in the IP. Except as expressly authorized by us in writing, you may not create works based on the IP or modify, distribute, or transmit the IP. If you do not abide by the requirements of this section, we shall own all right, title, and interest in any works created, adapted, distributed, or transmitted via Services, or, in the alternative, have an unlimited license thereto.
6. PLAYER CREATED CONTENT
(a) As a User, you may submit content to the Company. Any and all content Users submit to the Company via the Service (“Player Content”), and any intellectual property rights in the Player Content belongs to the Company from the moment it is created. To the extent that Company is not permitted to own the Player Content as specified above for any reason (for example there may specific laws in your territory which impact these rights being automatically vested in the Company), you agree that any and all Player Content that you submit, or authorized to be submitted, is legally transferred and assigned to the Company, together with all intellectual property rights in the Player Content. If any of your Player Content cannot be legally transferred to the Company, you agree that the Company will be allowed, directly or indirectly, throughout the world and forever, to use the Player Content (including to modify, adapt, use, reproduce, license, publish, broadcast, perform, sell, translate, create derivative works from and distribute any Player Content for any purpose, commercial or otherwise, in any format existing now or in the future), without payment or credit to you. You also give up any right to claim that any use by the Company of any Player Content infringes any of your rights, including but not limited to moral rights, rights of privacy, rights to publicity, proprietary or other rights, and/or rights to any credits for the material or ideas set forth therein.
The Company has ownership rights and intellectual property rights to the Service.
– All Player Content must acknowledge and display the appropriate copyright and trademarks. Using third party intellectual property without the proper license or permission is not permitted.
– All Player Content must not contain (or link to) other sources and/or advertisements containing any hacks, exploits, gold farming, illegal activities, content that would conflict with the Game’s global rating, if applicable, or any other inappropriate content, as determined by Company.
– The Company does not commit to any monitoring or supervision of Player Content. However, there may be situations in which the Company does need to monitor, screen, edit, block or remove any Player Content, in whole or in part, sent through or appearing on the Service, for example if the Company considers the Player Content may be in breach of these Terms or otherwise may cause harm or otherwise if required of us under law.
By making Player Content based on or inspired by the Company, you agree to these Terms and, the Privacy Policy of Company. Furthermore, you agree to indemnify Company from any legal claims or fees that arise in relation to your Player Content.
The Service is protected by the copyright laws of the Republic of Korea, international copyright treaties and conventions, Korean and common law trademark laws, and other relevant laws. All rights are reserved worldwide. The Service contains certain materials licensed by Company from others, and Company and its licensors may protect their rights in the event of any violation of these Terms.
(b) The Company has the ownership, licensing rights and all other rights to all content related to the Service. You have the limited right to use Virtual Currency and Virtual Goods in your Account, solely in accordance with Terms. However, you do not own the copyrights and other rights in the Virtual Currency and Virtual Goods in your Account that you possess. You are not allowed to transfer, sell, donate, or attempt to trade virtual property outside of the Game. This is not permitted except with written approval from the Company.
7. DISCLAIMERS
Save as set out in section 9 (Limitation of Liability) below, the Company is not responsible for:
(a) any interruption of the Service, use of the Service, or termination of an Account due to the User’s fault;
(b) any action of a telecommunications provider to cease or fail to provide the telecommunication service;
(c) any unavoidable reasons that caused Service failure, such as maintenance, replacement, regular inspection, construction, etc. save in respect of intentional or material negligence of the Company;
(d) any problems caused by the User’s device or problems related to the network environment;
(e) the information, data, facts, reliability, accuracy, etc. posted or transmitted by the User or a third party in the Service or on the official website of the Company;
(f) your interactions with other Users and/or third parties when using the Service. (we may, at our sole discretion, attempt to mediate disputes between Users, but we are not obliged to become involved or become responsible in any way with such disputes.);
(g) anything which is the responsibility of a third party (unless they are under the direction and control of the Company);
(h) when Users fail to receive the results they expect of the Virtual Currency and Virtual Goods in your Account and the Company is not responsible for any loss involved when making selections or using the Service;
(i) loss of the User’s Virtual Currency and Virtual Goods in your Account; or
(j) circumstances in which the Company limits the use of Service from Users in accordance with the relevant laws and/or government policies.
8. FURTHER DISCLAIMERS
Save as set out in section 9 (Limitation of Liability) below, the Company does not make any promises regarding your use of the Service. The Service are provided “as is” and “as available,” without warranty of any kind (including any implied warranty of merchantability, non-infringement, or fitness for a particular purpose), to the maximum extent permitted by law. Use of the Service is at your sole risk.
Specifically, the Company does not make any promises that you will be able to enjoy continuous, error-free, secure or virus-free operation of the Service, Service or your Account.
Please note that some jurisdictions do not allow the above warranty limitations, so these limitations may not apply to you.
9. LIMITATION OF LIABILITY; INDEMNIFICATION
The Company will not be responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you use the Service, including where the damage or loss results from our breach of these Terms.
The Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control. Except as set out elsewhere in these Terms we will not be liable to you or to any other person in the event that all or part of the Service is unavailable, discontinued, modified or changed in any way.
The Company does not accept any responsibility for:
(a) any damage or loss caused to you where you are not entering into these Terms as a consumer;
(b) any failure, any suspension and/or any termination of access to the Service or any content in connection with or arising out of a force majeure event. In these Terms, a “force majeure” event shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents; and/or
(c) any claims brought against you by a third party except as stated in these Terms.
Nothing in these Terms will:
(d) restrict your statutory rights as a consumer (including your rights to state or to receive a reasonable standard of service, to the extent applicable to you under relevant law); or
(e) limit our liability for death or personal injury resulting from our negligence or for fraud.
You agree that you will compensate (in legal terms this is often referred to as indemnifying) the Company, its partners, affiliates, contractors, licensors, officers, directors, employees, and will defend, protect, indemnify and hold harmless to Company from any claims, lawsuits, damages, losses, liabilities and expenses (including reasonable legal and attorneys’ fees) arising directly or indirectly out of or in conjunction with your acts or omissions including use, or misuse of the Service and breach by you of these Terms. Company reserves the right to assume exclusive defense and control over all matters subject to indemnification by players.
10. PERIOD AND TERMINATION
These Terms are effective unless and until terminated by either you or the Company. The Company or the User may terminate these Terms at any time, for any reason or no reason at all, without prior notice. Termination by the Company will come into effect immediately upon the termination or deletion of your Account, which can occur at any time in the Company’s sole discretion. You may terminate these Terms by not using the Service, and you must stop using the Service. In so far as permitted by law, we have no obligation to reimburse any Virtual Currency and Virtual Goods lost due to such termination, whether voluntary or involuntary, and you also acknowledge that the Company is not liable to provide a refund for any reason, even if you terminate the Terms. You are fully responsible for any problem that may occur due to inaccurate information provided when registering an Account and you also acknowledge that the Company reserves the right to terminate your Account if the information that you have provided is inaccurate or not up to date. Under applicable laws, you may have a limited cancellation right in relation to any digital content you purchase.
Sections 2 (Amendments, Updates, and Patches), 3 (Prohibited Uses), 5 (Ownership), 6 (Player Created Content), 7 (Disclaimers), 8 (Further Disclaimers), 9 (Limitation of Liability; Indemnification), 10 (Period and Termination), 12 (Grievance Handling and Dispute Resolution), 13 (Inadequacy of Damages) 14 (Governing Law and Disputes), 15 (Class Action Waiver) 17 (Refund Policy) 18 (Other Policies) and 19 (Miscellaneous) shall survive any termination of these Terms.
11. TRANSFER OF TERMS AND CONDITIONS
Transfer of the Service can only occur as set out in these Terms.
12. GRIEVANCE HANDLING AND DISPUTE RESOLUTION
(a) The Company shall inform Users on the Company’s website about the ways that Users can present their opinions or complaints regarding any inconveniences experienced by the Users. The Company operates as a dedicated organization to handle such Users’ opinions and complaints. This does not exclude your rights to bring any legal claim or complaint to a regulator outside of this process.
(b) If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, except where and to the extent prohibited by law, by using the Services, you and the Company agree to the use of arbitration on an individual basis through a mutually agreed arbitrator selected with the consent of the Company and you, where a claim is for less than the equivalent of $10,000 US Dollars. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such disputes shall be exclusively submitted to the chosen arbitrator for binding arbitration under the arbitrator’s rules then in effect, before one arbitrator to be mutually agreed upon by both parties. If a dispute arises between the Company and the User, the Company shall faithfully demonstrate the measures taken in respect of the User, including any restrictions of usage, and will comply with result of any arbitration decision.
(c) The Company has the sole discretion on whether to, and to what extent to, but no obligation to, enforce any rights of Company or take any actions as stated in these Terms.
13. INADEQUACY OF DAMAGES
Without prejudice to any other rights or remedies that Company may have, you acknowledge and agree that compensation by way of damages alone would not be an adequate remedy for any breach of these Terms by you, because Company would suffer irreparable losses if you breach these Terms. Accordingly, you agree that Company shall be entitled to the remedies of an injunction, specific performance or any other equitable remedy, in addition to any other remedies available to it under the applicable law. For the avoidance of doubt, Company shall be entitled to an injunction, specific performance or any other equitable remedy without bond, other security or proof of losses.
14. GOVERNING LAW AND DISPUTES
If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. These Terms shall be interpreted and governed by the laws of the Republic of Korea. All lawsuits related to these Terms are subject to the jurisdiction of the courts in Korea pursuant to relevant laws such as the Code of Civil Procedure. Other laws may apply if you use the Service outside of the Republic of Korea. In such event, the applicable local laws shall only affect these Terms to the extent required by the applicable jurisdiction, and these Terms shall be construed as to make their terms and conditions as effective as possible. You must comply with all local laws to the extent that applicable local law applies.
15. CLASS ACTION WAIVER
You agree not to participate in, including but not limited to, a class or representative action, private attorney general action, or collective arbitration related to the Service or these Terms. You also agree not to seek to combine any action or arbitration related to the Service or these Terms with any other action or arbitration without the consent of all parties to these Terms and all other actions or arbitrations.
16. COPYRIGHT NOTICE
If you think any materials from the Company and/or the Company branded websites infringe your copyright-protected work under the copyright law, you may provide an infringement notice to the Company’s designated agent as set forth below. Also, to ensure your notice is effective, you must include the following information:
(a) Sufficient details to enable us to identify the work claimed to be infringed;
(b) Your contact information, including your address and email address;
(c) A statement that you have a good faith belief that the disputed work is not authorized by the copyright owner, its agent, or the law;
(d) A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of an exclusive right in the work that is allegedly infringed; and
(e) Your physical or electronic signature;
The contact information of Company’s designated agent is as follows:
KRAFTON, Inc.
Attn: Legal Affair Department Agent
28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea
Email: privacy@krafton.com
17. REFUND POLICY
In general, all sales for all paid contents are final and refunds are not permitted except with respect to any statutory warranties that are mandatory by law or the third party platform’s refund policy. In case of termination due to your breach of these Terms, you are not entitled to any refunds.
18. OTHER POLICIES
(a) The Company may use the Privacy Policy and other policies to cover specific details that are not covered in these Terms in order to protect User interests and maintain order in the Service.
(b) By agreeing to these Terms, you also agree to be bound by the terms and conditions set out in the Rules of Conduct.
(c) Violation of the Rules of Conduct can result in termination of the License.
19. MISCELLANEOUS
If any provision of these Terms is held to be unenforceable for any reason, such provision shall be amended only to the extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect. If you have any questions concerning these Terms or the License contained herein, you may contact Company at 28~35F, 231, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea, Attn. Legal Department.
This Terms of Service has been translated into other languages for the convenience of the players. In case of any discrepancies between the English version and the other versions, the English version shall prevail. However, Korean Terms of Service shall prevail for Korean players.