Hello, players.
This is the PUBG: BATTLEGROUNDS Anti-Cheat Team.

Before we begin, we'd like to sincerely thank everyone who loves PUBG: BATTLEGROUNDS and continues to share valuable feedback to help build a fair gameplay environment.

In this Dev Letter, we'll walk you through the key anti-cheat improvements we've recently rolled out, along with our direction for what's ahead.

Everything below centers on two parallel goals: protecting legitimate players and taking firm action against cheating.

1. Stronger Ban Policy in Console Environments

To ensure fair competition on consoles, we've continuously strengthened our detection systems for abnormal input devices and related illegitimate activities.

In particular, we've focused on devices that convert signals to enable mouse and keyboard input (such as Cronus, XIM, and Mix Master), along with unauthorized devices that grant an unfair gameplay advantage, including recoil control.

As a result, we can now identify this activity with greater confidence, and we'll be applying a stronger policy under which accounts confirmed to be using abnormal input devices on consoles may be permanently banned.

• Before: Accounts confirmed to be using abnormal input devices on consoles received temporary (time-limited) bans

• After: Accounts confirmed to be using abnormal input devices on consoles will receive permanent bans

By applying far stronger criteria than the previous temporary penalties, we aim to root out repeated abnormal play and firmly ensure a fair competitive environment.

Activities that undermine fair competition will be addressed by the same criteria regardless of platform, and we'll keep working to deliver improvements console players can feel firsthand.

The strengthened console ban policy will be applied as soon as possible, and a separate notice will be provided once it takes effect.

2. Improved Unban Policy for Account Theft Victims

Alongside our efforts against cheating, the PUBG Anti-Cheat Team is also improving policies to protect players who were unfairly banned due to account theft.

We're strengthening our existing unban policy for account theft so that the number of unbans available now depends on whether a secondary password is set. This protects players who actively use security measures while encouraging those who haven't set a secondary password to enable one.

• Accounts with a secondary password set: One unban per half-year, per account (up to twice per year)

• Accounts without a secondary password: One unban per lifetime, as before

We're also preparing additional relief for accounts that suffered account theft before the secondary password feature was introduced and have already used their one unban.

• If this applies to you, you can submit a request through Player Support (link) for your case to be examined again. We'll re-examine whether the account was actually stolen, one time only.

• If the review confirms the account was genuinely stolen, the ban will be lifted. If not, the case won't be reviewed again.

A secondary password not only helps during the recovery process after account theft, but more importantly, prevents it from happening in the first place. Please set one to keep your account protected.

The specific rollout schedule will be shared in a separate notice.

3. Use of Unauthorized Third-Party Programs

We've recently identified various unauthorized third-party programs being used to assist gameplay.

PUBG: BATTLEGROUNDS is committed to an environment where every player competes fairly under the same conditions. Accordingly, displaying information the game doesn't provide, altering the UI without authorization, or abnormally accessing the game client or its processes to collect data are all subject to penalties.

Under this policy, unauthorized third-party programs are penalized regardless of their name or form, and the PUBG Anti-Cheat Team is actively detecting and monitoring them. Use of any third-party program that we don't officially provide or permit may result in penalties including account suspension without prior warning, so we ask that these programs not be used.

Developer Commentary

The Anti-Cheat Team maintains strict principles against all forms of cheating to provide a fair play environment for PUBG. At the same time, protecting legitimate players is just as important to us as firmly cracking down on cheating.

We've been paying close attention to what players have told us through the community and Player Support about ban accuracy, and we're refining our detection and verification systems to spare legitimate players any unnecessary disruption.

We'll also be rolling out a series of new system improvements after July, aimed at strengthening protection for legitimate players. With these, we intend to keep our measures on cheating just as firm while strengthening safeguards for fair players even further.

We'll continue to listen to your feedback and keep working to build a fair, trustworthy place to play.

Thank you!

 We'll see you in the next Dev Letter.

PUBG: BATTLEGROUNDS Anti-Cheat Team